The prices indicated on TOPMARKET123.com are expressed with taxes (TTC) delivery costs included.

The 3 reflexes to adopt during delivery:

In the presence of the carrier:

  1. Check the number of packages as well as the condition of the packages
  2. Check the condition of products inside packages
  3. The good conformity of the products with respect to the delivery note At the slightest question, contact TOPMARKET123.com customer service via live chat.

Secure payment:

TOPMARKET.com recommend PayPal as your primary payment method for your purchases on our website.

 

Means of purchase:

 

Use PayPal or Visa, Mastercard as a payment method to pay for a purchase. This protection is free of charge and valid in France and abroad (see conditions).

 

How do I do this?

 

To file a dispute, you must log in to your PayPal account. You have 45 days from the date of payment. If the seller does not respond or if you do not find an amicable solution, you can escalate the dispute into a complaint within 20 days. By opening a claim, you are asking us to make a decision for you. We then review your application and verify your eligibility for a refund in accordance with our Terms of Use.

The conditions:

All tangible items that can be shipped and are not prohibited by law may be covered.

 

Here are some examples of cases where we will intervene:

You bought a book but received a DVD, you bought a new item but received a used item, you bought 3 items but only received 2, the item was damaged on delivery, important parts of the item are missing (not mentioned by the seller), you bought a genuine item but received a counterfeit. If the seller was specific in their description but the item doesn't suit you, Buyer Protection doesn't apply. Exclusions to the Purchase Protection program do not cover digital goods (intangible objects), services, custom items, travel tickets, and items not permitted by our policies (generally prohibited by law as well). Payments for items delivered by hand and sending money between relatives are also not covered.

Refunds in case of problems:

Topmarket123.com is not responsible for any transaction error on the part of the customer.

If there is a problem with a seller, you can also ask us to intervene. If your purchase qualifies for our Protection, we will refund you except Article 9.

 

Responsive support

 

In the event of an unauthorized transaction, complaint or any other difficulty you encounter, we help you find a solution. Contact our Customer Service.

 

PAYMENT

 

Terms and Conditions of Use

General terms and conditions of sale

Article 1 - Preamble and definitions These general conditions of sale detailed below (hereinafter referred to as the "General Conditions"), govern the contractual relationship between any user of the site TopMarket123.com wishing to make a purchase from TopMarket123.com via the website whose main activity is the sale of clothing on the TopMarket123.com website. The purpose of these general conditions of sale and use of the Site (hereinafter "the General Conditions") is to set the rules of use of the Site by the Customer as well as to govern the sale of our products on the Site. Thus, the Customer undertakes, during each of his visits to the Site, to comply with the General Conditions which apply to all products and services available on the Site, whether they are provided free of charge or sold. Consequently, the Customer fully and without any reservation accepts all the General Conditions before any purchase, consultation of information and / or simple free use of the Site. Unless proven otherwise, the data recorded on the Site constitutes proof of all transactions between our company and the Customer. The General Terms and Conditions and all contractual information are presented on the Site exclusively in French. Our company is free to modify the General Conditions at any time. The Customer is therefore advised to refer, regularly, to the latest version of the General Terms and Conditions permanently available on the Site. However, the applicable General Conditions are those in force on the date of the order. Certain services of the Site may require additional and specific special conditions of sale and use. These special conditions of sale and use, supplement the General Conditions and must have been accepted by the Customer. The temporary non-application of one or more clauses of the General Conditions by our company can in no way be interpreted as a waiver on its part to avail itself of any of the said clauses. Similarly, any condition, contrary to the General Conditions, requested by the Customer not accepted by our company is unenforceable against us.

 

Article 2 - Purpose

The purpose of these conditions is to define the sales regime and the rights arising therefrom, in particular for: - the organization of legal relations between TopMarket123.com and the customer - the terms of sale between TopMarket123.com and the customer (order, delivery etc.).

 

Article 3 - Procedure and modality of order

To place his order, the customer has two means: By Internet on our site TopMarket123.com accessible 24/7 as well as by live chat. The data communicated by the customer and recorded by TopMarket123.com during registration and ordering constitute proof of transactions between TopMarket123.com and the customer. After validation of the order by the customer, TopMarket123.com will send a confirmation email to the customer to notify him that the order has been registered. TopMarket123.com reserves the right to refuse to execute a delivery or to honor an order in cases where the customer has not paid in whole or in part for a previous order, or in cases where a payment dispute remains.

 

Article 4 - Price

The prices indicated on the TopMarket123.com site are expressed with taxes (TTC) and delivery costs included. Delivery costs differ depending on the customer's delivery address and the weight of the goods ordered. The delivery costs are specified in the basket and confirmed during the validation of the order. Delivery costs are invoiced at the end of the order and are added to the price of the goods ordered. TopMarket123.com reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of registration of the orders subject to availability on that date.

 

Article 5 - Retention of title and risks

TopMarket123.com retains ownership of the goods sold until the effective payment of the full price in principal and accessories. Failure to pay one of the instalments may result in the reclamation of the goods. These provisions do not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods purchased as well as the damage they could cause.

 

Article 6 – Availability

The customer acknowledges and accepts that TopMarket123.com will honor his order within the limits of his available stocks and those of his partners and suppliers. TopMarket123.com will make every effort to process all orders. In case of unavailability of a product after confirmation of the order and after closing of the sale concerned, TopMarket123.com will inform the customer by e-mail or telephone of the partial delivery of his order or the cancellation thereof. If necessary, in order to satisfy its customers and in an effort of satisfactory and serene commercial relationship, TopMarket123.com will propose to the customer, the refund of the sums actually debited in the form of a voucher or by transfer or check.

 

Article 7 – Secure payment

In case of payment by credit card, the customer's order will be validated only after debit of the account made on authorization of the competent payment centers. In case of lack of authorization, the customer's order can not be taken into account. In the event of non-payment for any reason, an amicable lump sum compensation of 10 Euros will be required by TopMarket123.com in addition to the amount of the invoice, plus the debit fees invoiced by the bank of TopMarket123.com. In the event that the amicable recovery has remained unsuccessful within 10 days from the date of sending the first letter requesting recovery, whether this letter is sent by registered mail or by simple letter. Recovery will be made by litigation. The litigation costs that the collection firm would have to invoice directly to the client are independent of the amicable lump sum indemnity.

 

Article 8 - Terms of Delivery

Products purchased on the TopMarket123.com site are subject to delivery by carrier. The customer can choose for certain products their withdrawal directly from TopMarket123.com. The deadlines indicated during the validation of the order are calculated in working days (from Monday to Friday, excluding public holidays). At the slightest question, contact customer service by live chat.

Please be informed that there may be a delay for cross-border information updates (maximum 11 days).

The estimated delivery time for in-transit product orders may be extended to 90 days due to the coronavirus outbreak.

Article 9 - Terms of Transaction

Once the transaction is made, the product will not be refundable unless we are mistaken, but TopMarket123.com reserves the right to exchange the product if it has not been used at the return costs borne by the customer. The customer takes note and therefore accepts his transaction carried out by himself.

Article 10 - Letter of delay

If the seller has still not delivered the goods to you after the period of 30 to 60 days or the date indicated in the contract, you must send him a letter in which you ask him to deliver the good to you within a reasonable time.
The Act does not specify what is meant by "reasonable time". It is therefore assumed that its duration depends on the circumstances and the purpose of the delivery.

Your letter must be sent by registered mail with acknowledgment of receipt by email.

 

 

Privacy Model Policy.

Introduction
Given the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of Personal Information

We collect the following information:

  • Name
  • Forename
  • Mailing address
  • Zip code
  • E-mail address
  • Gender / Sex

The personal information we collect is collected through forms and through the interactivity established between you and our website. We also use, as described in the next section, cookies and/or log files to gather information about you.

Forms and interactivity:

Your personal information is collected through forms, namely:

  • Website Registration Form
  • Order Form

We use the information collected in this way for the following purposes:

  • Order tracking
  • Information / Promotional offers
  • Contact

Your information is also collected through the interactivity that may be established between you and our website in the following ways:

We use the information collected in this way for the following purposes:

Right to object and withdraw

We are committed to offering you a right to object to and withdraw your personal information.
The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you can:
Email: contact@topmarket123.com
Website section: https://topmarket123.com/

Right of access

We undertake to recognize a right of access and rectification to the persons concerned wishing to consult, modify or even delete information concerning them.
This right will be exercised:
Email: contact@topmarket123.com
Website section: https://topmarket123.com/

Security

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:

  • Secure Sockets Layer (SSL) protocol
  • Secure Electronic Transaction (SET) protocol
  • Access management - authorized person
  • Access management - data subject
  • Network Monitoring Software
  • Computer backup
  • Digital certificate development
  • Username / Password

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always some risk when using the Internet to transmit personal information.

Label

Our privacy commitments meet the requirements of the following program:

  • TRUSTe (Visa, Mastercard, playplus)
  • VeriSign

Legislation

We are committed to complying with the legislative provisions set out in:
Topmarket123.com

 

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